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Frequently Asked Questions

Frequently Asked Questions

1. ID: Any valid government issued identification (Driver’s license, Passport, or State Issued ID)

2. Employment Documentation: Three recent pay stubs, or an offer letter if employment has not started yet.

3. Application Fee: A $35.00 application fee is applicable for all prospective tenants.

Please contact us and a leasing coordinator will assist you with scheduling a tour. Virtual tours are also available.

Yes! Our communities welcome both cats and dogs. Please review our pet policies to learn more.

MRR NorCal does require residents to maintain active insurance coverage with $100,000 liability protection throughout your residency. You will need to provide proof of coverage prior to lease start date.

You are not required to list Mission Rock Residential California, Inc. as an “additional insured” on any insurance policy you purchase.

Step 1:  Download the RentCafé Resident App on your device or navigate to our Resident Services tab. 

Step 2:   Click Sign Up on the app or Click Here to Register from your desktop

Step 3:   Search for your place of residence by street address or zip code

Step 4:   Once you’ve located your address, click Select

Step 5:   Enter your personal information (including email & phone number)

Step 6:   Click Register, then confirm your email address via the link sent to your email inbox

You may pay rent using several methods, including but not limited to:

  • Personal check
  • Money order
  • Online payment options
Please note: This policy replaces and supersedes any provision in your lease that requires rent to be paid solely through an online payment site, ACH transfer, debit, or other electronic funds transfer methods. Additionally, we do not accept cash or payments via cash apps. All residents will receive a receipt for their rent payments.

Step 1:  Download the RentCafé Resident App on your device or navigate to our Resident Services tab.

Step 2:   Enter your login credentials to access the resident portal

Step 3:   Select Payments from the app or website menu options

Step 4:   Select One Time Payment or setup recurring payments with the Setup Auto-Pay option

Step 5:   Review your payment once completed in the Recent Activity tab

If you choose to pay rent online, additional fees may apply. To avoid these charges, you may pay rent online via ACH or use alternative payment methods such as personal check or money order.

Late fees will be charged in accordance with your lease agreement, or no earlier than the 6th day of the month. Any previous statements to the contrary are incorrect.

Step 1:  Download the RentCafé Resident App on your device or navigate to our Resident Services tab.

Step 2:   Enter your login credentials to access the resident portal

Step 3:   Select Maintenance or Maintenance Request on the app or from the website menu

Step 4:   Complete the questionnaire; remember to upload photos to help us assess the situation

Step 1:  Download the RentCafé Resident App on your device or navigate to our Resident Services tab.

Step 2:   Click on the Recent Activity tab under Payments from the menu options

Step 3:   View all payments and charges to your account in descending order by date submitted

Step 4:   Your recent payment will appear on this page within 48 hours of submission

Step 5:   Your current balance will adjust to show you any remaining balance due after your payment is completed

Step 1:  Download the RentCafé Resident App on your device or navigate to our Resident Services tab.

Step 2:   Click on the Request History tab under Maintenance Request from the menu options

Step 3:   View all requests that have been submitted in descending chronological order

Step 4:   Under Rating click on Rate Us to leave your feedback on each maintenance request

Your resident details must match what is in our internal database meaning your first name, last name, email address, and phone number must be the same as what you provided at the beginning of your residency.

If you are receiving an error message and need to confirm the details you’re providing, please email us at the property email address provided in the building lobby signage.

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Our team is always ready to answer your questions.